ONLINE ORDERING FAQ
Is online ordering system an api?
Online ordering is a combination of management interfaces (which are provided through our client portal) and a set of apis that automate various steps of the ordering process. Additionally, we have a built and ready-to-go browser based system built on top of those apis that can be used out-of-the-box.
Can online ordering system be integrated with my POS?
Yes. The online ordering system defines 2 interfaces, one to integrate an external product catalog (or menu) and another to interface with an external order management system. It is easy to write those interfaces for almost any POS that exposes an api. Once those interfaces have been written, the online system will pull catalog from your POS and push orders (after they have been paid) into your POS system.
What about payment processors?
We have currently integrated with First Data. We plan on integrating with more payment processors. Please talk to us about your processing platforms and we can expeditiously integrate with that payment processor.
Do all customers have to be part of the loyalty program?
No. Online ordering system also supports a guest checkout mode. However guest customers have to provide credit card with every purchase and no loyalty offers (e.g. promotions) apply on guest orders.
How does the online ordering system notify customers of the orders?
The online ordering system is capable of sending customer order confirmation emails. We will soon be providing text option as well. Additionally, the online ordering system sends the business owner notification regarding orders.
Can customers order online and pay in-store?
Currently online ordering system requires all orders to be paid online.